Call or text us at (585) 910-1212 or email us at 585healthyvibestransport@gmail.com if you cannot find an answer to your question. 585 Healthy Vibes Medical Transportation LLC reserves the right to make changes to this site and these Terms and Conditions at any time with or without notice.
We currently accept Medicaid enrollees for trips. If you have another health insurance carrier or health plan other than Medicaid, they may need to be contacted regarding your coverage and eligibility for our transportation services. Your eligibility for our transportation services is contingent upon whether you have active and accepted healthcare insurance coverage on the date of service.
If you are on a Medicaid spendown, you may not be eligible for our transportation services until you have met Department of Human Services or Medicaid requirements. Contact Medicaid or your local Department of Human Services social worker if you are on a Medicaid Spendown.
At our discretion, we may accept self-pay assignments for medical, dental, vision, other healthcare-related appointments, shopping trips (i.e. grocery), and extracurricular activities on a case-by-case basis that will require a non-refundable deposit in advance. We do not have wheelchair, lift, or stretcher-carrying capabilities for private pay jobs.
Contact us at (585) 910-1212 for additional information about self pay trips. We do not accept personal checks, credit cards, cryptocurrencies, Cash App, PayPal, Apple Pay, Zelle, or Venmo as payment for private or self-pay trips.
No. At this time, our services include transporting people by car who are able to walk using a walker, cane, or with no assistance.
You may contact your medical provider, social worker, or case manager to sign up for our services after you schedule your healthcare appointment (they can arrange your transportation up to 30 minutes in advance of your appointment time). Keep in mind that depending on how far away your medical provider's location is, adequate travel time will need to be factored into booking your trip);
OR
If you are an Enrollee and wish to schedule your transportation yourself, you may contact Medical Answering Service (MAS) at least 72 hours prior to your scheduled appointment and request to schedule your transportation for pick ups and drop offs with 585 Healthy Vibes Medical Transport.
MAS will request the Medicaid enrollee's name, Medicaid number, date of birth, date and time of appointment, specific medical appointment location, and any other necessary information.
You are also welcome to give us a call to inquire about our availability or get answers to your medical transportation questions.
At this time, we provide transportation services Monday-Friday between 6:00 AM - 4:00 PM EST.
Counties We Serve:
Monroe, Wayne, Orleans, Ontario, Genesee, and Livingston
For MAS in Monroe, Wayne, Orleans, Ontario, and Livingston counties:
Dial (866) 932-7740
For MAS in Genesee county, Dial: (800) 651-7040
If you schedule medical transportation yourself, you will need to contact Medical Answering Service (MAS) at least 72 hours in advance prior to the day of your appointment to schedule your trip with us. We apologize, but we are unable to schedule your trips or appointments for you. If you sign up for our services through your medical provider, social worker, or case manager, they can arrange your transportation up to 30 minutes prior to your appointment time.
No, although you are free to call us ahead of time to confirm your scheduled trip information, it is generally not necessary. We generally will already have or received your trip information from Medical Answering Service (MAS). If you choose, you may contact MAS, ahead of your appointment, to confirm or change your scheduled pick up dates and times and locations.
Be advised that if we have a phone number for you, we may give you a courtesy call or send you a text, if possible, at least one day prior to your trip, to inform you that we have your trip information on our schedule to pickup and drop you off on a specific date and time and at specific locations. However, it is NOT mandatory that we give clients courtesy calls or send texts prior to their trip date and time.
Unless there are unforseen issues due to circumstances beyond our control, you should expect us to arrive to pick you up and drop you back off to the locations we are provided by Medical Answering Service (MAS). We will contact MAS and attempt to contact you if we experience unforeseen issues or circumstances beyond our control. We are unable to pick you up from or drop you back off to locations that are not scheduled by MAS unless you are a private pay client and rate adjustments may apply at our sole discretion.
We realize that occassionally things don't always go as planned. Therefore, we may provide you with a 5-10 minute waiting grace period. Bear in mind that we may not be able to wait for you for an extended period and we take inclement weather, traffic and road conditions, detours, unforseen vehicle issues, and other important factors into account regarding waiting times.
All pick-up times are arranged one hour before the start of your appointment. You can expect us to pick you up no later than 15 minutes after your scheduled pick-up time. Feel free to contact us if more than 15 minutes has passed after your pick up time. If you are unable to take your trip with us on the day of your scheduled pick up, call or text us asap at (585) 910-1212 to cancel or call MAS at (866) 932-7740 to cancel and adjust your future pick up times with us, if necessary.
You should contact Medical Answering Service at (866) 932-7740 asap and prior to your scheduled pick up day and time to inform them that you need to cancel your trip for your scheduled appointment. Repeated No-shows, cancellations, and failures to cancel your trips may affect your eligibility to use our transportation services in the future.
Unless there is a specific time provided to us by MAS, that your appointment ends for us to arrive and drop you back off, you will be given our business card and phone number at (585) 910-1212 to call or text when you are finished with your appointment and ready to be dropped back off to your scheduled drop off location. Unless we are timely notified by MAS that your trip information has changed (prior to picking you up), we must pick you up and drop you off at the specific locations that we are provided by Medical Answering Service (MAS).
Occasionally, we may get assignments where the pick up and drop off times and locations are in close proximity to each other or the drop off locations for two clients to a facility are the same. So, you may ride with another client. However, for the sake of convenience, we will not transport more than two clients at a time, unless an additional passenger accompanying a client is pre-authorized by Medical Answering Service at no additional charge.
The following pertains to some unacceptable behaviors you should know, including, but not limited to the information below:
Everyday, we strive to keep the vehicle you ride in clean and maintained and our business and brand in alignment with positive and healthy company values such as safety, professionalism, respect, and trust. We also transport a diverse range of clients, including children and people who are elderly.
Occasionally, since you may share a company vehicle with another client if your pickup and drop off times and locations are in close proximity, we ask that you refrain from using any inappropriate language or profanity inside the vehicle as it may make other clients and your driver uncomfortable. Physical violence and verbal threats of harm of any nature against the driver and others are prohibited. Minor children must be accompanied by a responsible parent, guardian, or caretaker and must not be left unattended or alone. Enrollees are responsible for supervising children who ride with them during trips.
We ask that you refrain from bringing any food or drink inside any company vehicle and no smoking or vaping is allowed inside any company vehicle. We also ask that you do not touch the driver (inappropriately) inside or outside the vehicle, or reach into their personal space inside or outside the company vehicle (whether they are driving or not) as this may cause distractions and accidents and can spread germs. Thank you for understanding.
Yes. We sterilize our vehicle seats, seatbelts, door handles, and other areas with disinfectant and antibacterial wipes, regularly vacuum and clean the interior of our vehicles, and keep our vehicles clean on the exterior. Although they are not mandatory, passengers are free to wear masks when traveling in our vehicles.
In the event that an accident or other situation requires audio/visual documentation, cameras may be installed and used inside and outside of our vehicles and for everyone's safety. Also, for these reasons, conversations and video footage inside and outside the car may be recorded.
One of our main goals is to safely transport our clients. Although New York State does not require seatbelts in livery or taxi vehicles, we encourage you to buckle up if you choose. Our vehicles are equipped with lap/shoulder seat belts.
No, it is not required that you tip our drivers. We are simply honored that you chose us and we thank and appreciate you for trusting 585 Healthy Vibes Medical Transport with your transportation needs. :-)